Patient Feedback and Complaints
At SmileMakers, we welcome your feedback as it helps us continually improve our care and service. While we always strive to meet your expectations, we understand there may be times when we fall short. If you feel you haven’t received the care or support you hoped for, we encourage you to let us know. If you have suggestions on how we can enhance our service, we’d love to hear from you.
Provide feedback directly: You can phone and speak with our team, or email us.
If you are dissatisfied with our response, or the way your issue has been addressed, you may contact the Health and Disability Services Complaints Office (HaDSCO) in Western Australia.
Phone: (08) 6551 7600 or 1800 813 583 (toll-free for country callers)
Email: mail@hadsco.wa.gov.au
Website: www.hadsco.wa.gov.au
We encourage you to resolve any complaints with understanding, empathy, reflection and equanimity.
